Ticket Tool Next

Private support tickets for your Discord server.

A member picks what they need from a message you post, and gets a channel only they and your team can see. Free on every server, with no card.

Add Ticket Tool Next See a sample dashboard

The sample needs no sign-in. It is the real dashboard, running a made-up server called Harbour Town.

Already run Ticket Tool? Adding this changes nothing there. What switching means

The overview of Harbour Town, the sample server, in the Ticket Tool Next dashboard: its open tickets, the tickets it has handled, and the four panels it has posted. — Harbour Town, the sample server, runs on Premium. Press the picture to look around it.

Coming from Ticket Tool?

What happens to the setup you have, what comes across, and what your Premium covers.

Your Ticket Tool setup: Nothing in it changes. Ticket Tool Next is a separate Discord bot, and the two run side by side.
Your panels: Nothing is imported. You set panels up fresh here, and the overview's setup checklist and the panel templates help.
Ticket Tool Premium: It does not unlock anything here today.
Who runs it: Jacob Griswold builds and runs it. A person answers in our support server on Discord.

What a member sees, in Discord

One message carries every kind of ticket you take. Picking one opens a channel only they and your team can see, with their form answers already in it.

#get-help

Harbour Helper APP

Need a hand?

Pick what you need help with below. A private channel opens with our team, and we usually answer within the hour between 9am and 11pm UK time.

Harbour Town support

Choose what you need help with

Game help Bugs, crashes and questions about the game
Account and saves Lost progress, sign-in trouble, linked platforms
Report a player Griefing, harassment, cheating or scams

The panel Harbour Town posted in #get-help, drawn from the sample server. A panel can be buttons instead of a dropdown.

#help-184

Harbour Helper APP

@OrchardOwl thanks for getting in touch! Someone from the team will be with you shortly.

Which platform? PC (Steam)

Game version 1.8.2

What happened? Every time I open the tackle box at the pier the game freezes for a second and then closes. It started after this morning's patch. I've already verified the game files in Steam.

Close Claim Transcript

OrchardOwl

Attached player.log from the last crash

The ticket it opened. Close, Claim and Transcript sit on its first message, and claiming is part of Premium.

Every ticket, and everything said in it

Open and closed, with the whole conversation a click away. Your team answers in Discord, or from a browser.

Harbour Town's tickets in the member portal: a list of open and closed tickets on the left, and one of them, a report about a player pulling up crops, read in full on the right with the staff member's replies and a reply box. — One of Harbour Town's tickets in the member portal, where your staff can read it and answer from a browser.

All of Harbour Town's tickets on a phone, newest first, each with its status and a Read conversation button. — Harbour Town's tickets on a phone, open and closed, each a tap from its conversation.

Closing keeps the channel. The transcript is one HTML file, filed in a channel you pick with a link your staff can open later, and on Premium it goes to the member too.

Free runs a real support desk

Premium is for when the work needs sharing out, and it keeps everything the free tier has.

Standard

Free every server, no card

Nothing expires, and there is nothing to cancel.

Start free

Unlimited panels and kinds of ticket
Ticket forms, asked before the channel opens
Support roles that decide who is in a ticket
Transcripts, whenever staff ask for one
A queue that can tell a member their place
Auto-close with a warning first

Premium

$8 / month, per server

Or $79 a year. Either one stops whenever you ask us.

Get Premium

Everything in Standard
Claiming, so one name is on a ticket
Tickets that open as threads
Transcripts that save themselves and keep the files
Automation, like a reminder when staff go quiet
Stop paying and nothing is deleted

Compare every plan, with a price on every add-on

See it working, then add it

Harbour Town is open in the sample dashboard with no sign-in. Adding the bot to your own server starts with a Discord sign-in.

Add Ticket Tool Next See a sample dashboard